Focus Group Help

Technical Issues & Troubleshooting

Fix problems with surveys, links, or email delivery.

  • 📨 How Do I Submit a Ticket?
  • Survey stopped or won’t load
  • Survey marked complete but didn’t finish
  • Clear your browser cookies
  • Add us to your safe sender list
  • Survey restarts every time - what to do
  • Survey link says it’s closed
  • Survey won’t open – troubleshooting tips
  • Can’t see or hear survey content

Categories

  • In-Person Study Participation
  • Rewards & Incentives
  • Membership & Account Help
  • Online Study Participation
  • Technical Issues & Troubleshooting
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