Survey won’t open – troubleshooting tips

If your survey won’t open, it may be due to a temporary technical issue or a compatibility problem with your device or browser. Try the following steps to resolve the issue:


✅ Basic Troubleshooting:

  • Close the survey completely, then try reopening it.
  • Turn off your pop-up blocker in your browser settings.
  • Clear your cookies and cache (see How to Clear Cookies for help).
  • Try a different web browser (Chrome, Firefox, Edge, etc.).
  • Download or update Adobe Flash Player (if required): https://get.adobe.com/flashplayer/

⚠️ Additional Considerations:

  • Internet security settings may block the survey—especially on work or school networks.
  • If you're using a mobile device, the survey may not be compatible. Try accessing it from a desktop or laptop instead.
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