Cancel your in-person appointment

Need to cancel your scheduled in-person session? Follow the steps below to update your appointment and let us know you’re no longer available.

1. Open the confirmation email you received from Focus Group

2. Click on the link provided in your confirmation email, the following page will open in your browser:

   

   
   

3. Scroll to the bottom of the page and click on 

   

4. Type inside the box the reason for canceling and any information you would like us to know:

   

   
   

5. Select "Cancel Participation" to confirm:

   

   We will contact you at a later time if additional time slots are available